Customer Testimonials
I just purchased my 3rd Toyota Prius at Toyota on Edens and had another great experience. A big thank you to Juliana for aiding me in the purchase and keeping me informed as to the status of the car. Great customer/sales service and the best service department!
As a first time buyer, salesman Andrew made my experience enjoyable and smooth as he was very knowledgable on the car I was interested in. I would highly recommend buying a car from this dealership as I have been to others around the Chicago land area and they do not compare to Toyota on Edens!
Bought a Camry at Toyota on Edens. Juliana was great. She was not pushy and made the whole process easy. Felt very comfortable. They are right next to the highway (and let you drive on it) so you can do a real test drive. The whole dealership is well run. I was in and out in 2 hours including financing. Highly recommend.
Julianna and Zai were fantastic and I'm so grateful for how they took care of my family. Really, all the staff we interreacted with were fantastic. The sales manager was also kind and helpful! We've stuck with Toyota on Edens for a reason. We'll be back again for sure! And we'll be directing any friends and family we can their way.
Great dealership! Rick Farbo really made the experience a 10/10
Had a great experience with Andrew! Car was very reasonably priced, and he went the extra mile to make the experience as smooth as possible.
The GM- Rick was straightforward and easy to work with.
Had a wonderful experience here purchasing my Corolla. Julianna took care of everything and helped me throughout the process.
I have had a great experience with the sales and maintenance teams for the past 3 years….definitely will be going back for my next purchase!!!
Had a great no nonsense buying experience with Sales Associate Andrew this past weekend. Had many conversations about dealer tactics, hidden fees at other dealers that I've encountered, and everything we discussed was very transparent from the beginning with him and this dealer. I came in for a specific car, and left with it. He got the process done efficiently, and was respectful of my time, which I genuinely appreciated. Would not hesitate to do business with him or this dealership again. He took care of me and my toddler, finding him coloring books while we finished the process. ...
I highly recommend visiting Andrew Gatchell at Toyota on Edens if you are looking to purchase a car. Andrew was very friendly and went above and beyond to sell me a car.
Juliana is very hard working and trying so hard to find us a great car. Thank you 🙂
Buying a car is always stressful, however our experience had been non stressful at all . It is our first time to get a certified Toyota and details had been explained to us thoroughly by Andrew . We have expressed what we wanted and was given to us without hassle. We appreciate the help of their manager Kyle as well. Our day was a success considering that I came from work and we were so tired but at the end of the day… thank you so much.
Andrew (sales) and Kyle (manager) were extremely polite and fair with pricing. Got a great deal working with them!
Great service!!! Thank you Julianna Sapozhnikov for helping our family member purchase this car.
Best car-buying experience I’ve had! Andrew was my salesman and he made me feel very comfortable with my purchase. I’ve had a hard time buying a car in this market, as I’m sure lots of people have. I can confidently say that Andrew made the process easy, with nothing but honesty and respect. I will be coming back to see him in the near future for my next purchase!
(Translated by Google) Thanks to Santiago Prosper for the excellent service, I am very happy with my new car. Thank you very much Santiago, you really made this experience very pleasant for us. Blessings. (Original) Gracias a Santiago Prosper por el excelente servicio estoy muy contenta con mi nuevo auto. Muchas gracias Santiago de verdad hiciste que esta experiencia fuese muy agradable para nosotros. Bendiciones.
Had a great experience here working with Andrew. Would buy from here again.
The entire staff at Toyota on Edens is very professional, courteous and went above and beyond to make my buying experience a pleasurable one! Rob in sales, Rick the General Manager and Kyle the Sales Manager were tremendous to work with. They explained everything in full detail, were very transparent and made sure I understood every aspect of my deal. I couldn't be happier! They have a customer for life!!!
Easy and transparent process from start to finish. Best prices I've seen in the Chicagoland area.
Buying a new car can be so stressful, but not here! These guys were so nice, and made sure I knew all of my options. I felt confident they were working hard to get me the best deal. I love my new Highlander and will absolutely return for all of my family's future car needs!
Sales and service departments are friendly, knowledgeable and incredibly helpful.
We had an awesome experience with Andrew and love our new Toyota RAV4!
#shoutout for Andrew (and manager Kyle) for their support during my Toyota sales process. Andrew was approachable, knowledgeable, personable, and so many other positive attributes. My wife and I agreed that the experience was positive - and I’m happy to provide a 5star review for my guy Andrew. Thx again, looking forward to my new Crown. -Brad from Northbrook
Awesome fast experience in purchasing my brand new Toyota 4 Runner from Rob at the Toyota on Eden’s. Highly recommend 🌴🏄🏽♀️🌴
We had an excellent experience and felt well taken care of by Julianna. They took there time explaining things to us. Made sure we where comfortable while we waiting. We got a good rate on the financing and extended warranty. She let us know that we could call with questions. We ended up getting a great Toyota Prius!
I bought car from Julianna Sapozhnikov. She is so kind and very friendly seller. I strongly recommend to buy car from her. 👍👍👍👍
I dealt with them twice. Both were straight forward & transparent. They were little bit pushy but it is the nature of business I guess.
I had a great experience purchasing a brand new car with Rob. Very knowledgeable and no hassle. Highly recommended
I am a car guy and I have bought many vehicles. The team at Toyota on Edens (especially a Julianna) is the best of the best in Sales. I really can't say enough about the experience!!! I'll be back.
Mark was awesome to work with and made my test drive enjoyable. He made sure buying my new car was hassle-free and very simple. Thank you to Jim and Debbie for helping through the paperwork process as well. High purchase items are always tedious with documents, so greatly appreciated their guidance!
Dan was incredibly helpful! He was very consistent in his positive communication and was so inviting that I actually flew in from another state just to work with him! He was able to help get a vehicle for my business and even referred me to a local hotel while I’m in town! Amazing service + Caring for a complete stranger in respect and support with finance options = a returning customer, and that’s a promise! I’m excited to work with him again!
Professional sale men’s . Understands your choice. Flight in to pick up my new car . Thank you Dan khoshaba.
I just bought my third Toyota in the last three decades, and this buying experience was by far the best I've ever had. I negotiated the entire deal via phone and email with Hugh Stinnette, who was a pleasure to work with throughout the entire process. We settled on a price, but given my past experiences with car dealerships, I anticipated additional charges and high- pressure sales for extended warranties and other extras, but to my pleasant surprise, neither happened. The price was exactly what we had settled on, both for the new vehicle and for my trade-in. While ...
Many thanks to Julianna for helping us with the purchase of our new car. She was so helpful with the entire process.
Want to say thank you to Toyota on Edens and our manager Julianna Sapozhnikov for helping us to pick and buy our new car. We are so happy to drive our new Toyota!
I live up north of Northbrook IL. But I still travel to Northbrook Toyota dealer for services on my car. Few visits now , this place is better with service on my car like changing break pads, rotors , Good part is Tom Morris , I meet here takes care of my vehicle services, recommendations. He applies discounts without me asking for or giving copies. Sure I will keep coming here
(Translated by Google) I am very happy, grateful to Maria Payan, for helping me buy my first New Car, thank you for your kindness, I recommend it to you, if you are thinking of buying a car (Original) Estoy muy contento,agradecido con,Maria payan,por ayudarme a comprar mi primer Auto Nuevo, gracias por su amabilidad se las recomiendo, si estas pensando en comprar un auto
OUTSTANDING CUSTOMER SERVICE, fast and convenient service and my representative Tom Morris was by far the reason I'll be returning, along with the best Toyota service I've received in my over 10 years of being a Toyota customer. CAN'T RECOMMEND ENOUGH!!!!
I recently purchased a used vehicle from Toyota on Edens after an exhausting search for a specific year, make, and model. I worked primarily with the sales specialist Dan Khoshaba, and almost completely over the phone. I was extremely impressed by the clarity, speedy responses from Dan and his willingness to work via text when I could not be on the phone. I was offered genuine respect for my time and needs. In addition, there was a slight incident (a dent made to the rear rim) when processing the vehicle at the dealer. They were honest about the accident and ...
I recently purchased a used vehicle from Toyota on Edens after an exhausting search for a specific year, make, and model. I worked primarily with the sales specialist Dan Khoshaba, and almost completely over the phone. I was extremely impressed by the clarity, speedy responses from Dan and his willingness to work via text when I could not be on the phone. I was offered genuine respect for my time and needs. In addition, there was a slight incident (a dent made to the rear rim) when processing the vehicle at the dealer. They were honest about the accident and ...
I am giving a 5 star because of the shuttle driver David. I had my 2010 Prius towed to Toyota on Edens, but Mike Reyes, the service advisor called me the second day and asked me to put in an after market parts. It was forceful, and there are misunderstandings. After much discussion with the dealer, I felt the general manager Mike and Service manager Ambrose were both polite, fair, and transparent. I decided to move the car because they could not store it there for a long time. The authentic part from Toyota is back ordered. Ambrose sent a shuttle driver, ...
Great experience at this dealership, we had the pleasure to be assisted by Maria Payan. Coming out of state to purchase a vehicle can be a complex endeavor, prone to misunderstandings but Maria was able to answer any question, making the entire process extremely easy and flawless. Also compliments to the service department for thoroughly cleaning and prepping the vehicle.
I just got my car from here last week. They have the affordable price, the best service and seller!! I will recommend to family and friends. Many thanks to the car dealership and personally to Julianna Sapozhnikov for helping me buy a car.
Easy shopping with our best sales person : Julianna Sapozhnikov ! Thank you so much !
Very customer friendly service - changed battery in my fob! I really appreciated their help.
Stopped by the service shop at this location. The process was very smooth and speedy. Tom Morris from the service advisory was very helpful, and I would strongly recommend to try and reach out to him if you have any questions.
Maria Payan and John Lee did an excellent job with my Rav4 Hybrid purchase!! Both were friendly and personable and cover any question I had. 10/10 would recommend this dealership to any and all in the area or surrounding areas.
We are on our third lease from this location. Love the cars (although Toyota really needs to make them more Android friendly). Especially love the service department for all the ease of ordering parts (door bumper trim, key battery replacement, wiper blades, etc.) over the years. Reggie has been our service handler for over six years now and his explanations of what needs to be done and when are terrific. I wait while the car is serviced and the waiting room and restrooms have always been clean. Love getting good, free coffee or using the vending machine for a quick ...
John Lee handled the financial end of our new Prius purchase, he was friendly and efficient. He guided us to the protection plan that was in line with our needs. Thank you John.
Julian Alfaro has been so nice to deal with. So efficient and with knowledge of what’s important to me as a customer. Sales person Dan Khoshaba and Finance Manager John Lee added to the positive experience of this sale.The team at Toyota on Eden’s is just terrific.
Sales person Julian Alfaro and generał manager Michael Townsend really took care of us and made the shopping experience very pleasant. Great customer service! Highly recommend!
Purchased a used vehicle here recently and had one of the best experiences buying a car. These folks are pros; I worked with Mark Rahn, it was very easy, very professional throughout. No pressure finance, no last minute surprises. I highly recommenced this place. The dealership is under construction so it's a bit of a pain getting in and out, but well worth it.
Recently purchased a used Acura Integra here, and had perhaps my best experience buying a car! Mark Rahn was my salesman, we talked more about life than the car. No pressure, no BS finance. Worked most of the deal by phone prior to going there, so I ended up in and out of the dealership in less than a couple of hours. Awesome experience, would go back there any day.
Went in because the light went off on dashboard indicating the battery was low ..also lock button was not working… saw Mike in service, and he told me to see Joe in parts… It was fixed promptly and they didn’t charge me. Both were very helpful and professional ..friendly to deal with.
I am writing this review for John Lee, the finance manager at Toyota on Edens Northbrook IL, who helped me make my car buying experience very pleasant and smooth. The gentleman is very professional and I am very impressed with his honesty, knowledge of products, empathy for customers. Even though John has all the skills and better capabilities of salesmanship but I didn’t find him pushy, he professionally explained all the products and services they offer very convincingly. I had fear of finance managers but John proved it wrong. Thank you John.
” From the minute l visited the dealership, I felt at ease. Dan Khoshaba, the sales professional was not high pressure, listened to what I wanted, did not direct me to what they had on the lot. The entire process of purchase took less than an hour. I highly recommend your next purchase come from Toyota on Edens , you will not be disappointed.
Had a great experience buying a new RAV4 Hybrid. Toyota on Edens was reasonable and more transparent than other dealers we went to. We also had a great experience with Maria, who was very responsive and respectful of what we wanted and didn’t want. Overall, very smooth and positive experience.
Sales person Julian Alfaro and Dan Khoshaba and finance manager John Lee. Great staff who are excellent communicators. My wife and I were very comfortable with Julian in sales and John in Finance. We highly recommend this dealer if you want trustworthy people you can work with for years down the road.
It’s been a true pleasure to buy my Camry XLE from Toyota on Edens. Both Mark and Terry went the distance to make sure I felt comfortable throughout the process and that everything about the car was in tip top shape. Mark has a solid understanding of the car’s features and he was very kind and patient in teaching me how everything works. Likewise, Terry was extremely helpful in teaching me how to make the most of my car’s electronics from keyless entry to bluetooth audio. Thanks guys!
Julian Alfaro helped a lot of things when i bought our Venza car.He's excellent sales person .
Hi everyone my name is jose Alvarado and I’m so thankful with Mike,Carl and Maria for all your help buying my new Highlander you guys did a great job I fully recommend to all new customer to buy your new car or Suv with them thanks again for everything Toyota on Eden
Sales person Julian Alfaro and General manager Michael Townsend were fantastic! Made my experience smooth and stress less. Thanks guys!
I had a very pleasant experience when dealing with my salesperson Mark Rahn or Rhan. (my apologies if I got it wrong ) I came in with my sites set on one item and he helped to educate me and see the value of an alternative choice. He was not pushy and allowed me time to make an informed decision. From start to finish it was a positive interaction and he comes across with the consumers best interest in mind. As a man and a Freemason I would put my trust and confidence in shopping here again or referring him to ...
Terry Krawczyk was outstanding! I was in a car accident (not my fault). I was shaky driving and not wanting to buy a new car! Toyota on Edens is an excellent dealership. TERRY TRULY MADE THE EXPERIENCE A PLEASURE. He is knowledgeable, kind and truly goes the extra mile! Six stars for Terry, he’s the BEST! Bev
Julian Alfaro and Ariana Diaz were so nice and accommodating. I was in late the night before Thanksgiving and they handled my purchase with class. Peace of mind. 👍
Julian Alfaro and Dan K have been great!!!Great service with a smile!
Mike from Service was phenomenal. 30%+ duscount on Tire Rotation for Lexus 2018 ES 350 for $32. Thanks Mike! You're the best!
Very nice service from Julian Alfaro Timely delivery
I was happily taken away by the professionalism and kindness staff here had to offer. Dan and John were the people I interacted with the most, and both of them were honest and caring towards me buying my first car, and what options I had to offer them as far as financing. Initially, sitting down with Dan, I told him about my interest in a comparable car at another dealership. As it turned out, I had missed a bad detail in the other car's CarFax. Dan saved me a trip across the state just by double checking the CarFax ...
I was happily taken away by the professionalism and kindness staff here had to offer. Dan and John were the people I interacted with the most, and both of them were honest and caring towards me buying my first car, and what options I had to offer them as far as financing. Initially, sitting down with Dan, I told him about my interest in a comparable car at another dealership. As it turned out, I had missed a bad detail in the other car's CarFax. Dan saved me a trip across the state just by double checking the CarFax ...
Due to some bad luck, I've had to bring my car in for service and repairs multiple times over the past year, but I've had good experiences each time. Service Advisor Michael Reyes is especially good at getting your car in, out, and explaining the work that was done.
We just purchased a used Toyota Sienna yesterday and we couldn't have been anymore pleased and SURPRISED on how easy and HONEST this dealership was!!! We've been searching for a good deal and they came through with flying colors. Dan in sales made purchasing a breeze and John in financing was straightforward, both were very knowledgeable. No weird additional fees that other dealers just seem to make up so they can take advantage of buyers. I would recommend them in a heartbeat. We will be looking for another used Sienna in the future and we will be sure ...
Julian Alfaro was very grateful to make purchase smooth. I will recommend to shop here.
It was a great out-of-state buying experience. Santiago Prosper was my sale man and he was very helpful throughout the process. I would recommend this place if you are looking to purchase a new vehicle.
I had a great buying experience at Toyota on Edens for the purchase of my new Camry! Julian was fantastic - attentive, courteous, and responsive. This was a painless experience in an otherwise difficult buying market.
Julian Alfaro helped me out tirelessly. He was extremely knowledgeable and efficient. I will buy further cars from him.
Very positive experience recently at Toyota on Edens with doing a lease buy out. The staff is always welcoming, but we had exceptional, friendly service with our sales specialist Santiago Prosper. He was informative and patient with our decision to buy. We had an equally exceptional experience with John Lee, finance manager. He was very thorough, informative and fair...extremely friendly and knowledgeable. I would recommend these two people to anyone! Thanks!
Came in for a service and trouble with my rear passenger side tire. Greg in service was super helpful and went the extra mile. All communication was clear and easy, while the work on the car was thorough and well done.
We arrived at Toyota on Edens after a horrific experience at another dealer in Schaumburg. I made an appointment with Mark Rahn. Upon our arrival he was waiting for us & had the car we wanted to look at ready for us to view & take for a test drive. We ended up buying the car from Mark. The entire experience was extremely professional & personable. John Lee in the business office was equally professional & personable. No pressure from either Mark or John to purchase any added items. Trust me when I say this is great dealership with quality ...
My sister and I had an appoiment with Julian on a camry and was greeted by him almost immediately, told him what the situtation was , what we were looking for, pulled the two cars up right away. Got with his manager and got a good deal for us, Ariana the finance manager was great also. My sisters first time buying a new car and they made it easy and fast.
I purchased a vehicle from Toyota on Edens back in July. Julian Alfaro was very responsive and made the experience quick and easy. I was able to get a vehicle in around 3 weeks while there was a 3-6 month waiting period at other dealerships. Julian was amazing from the start of the process to the end. A few months after purchase I even followed up with Julian with questions about warranty and he responded immediately. John helped us from the sales department and did a great job explaining our options. Overall I had a positive experience from this dealership and ...
Mike Reyes was fantastic with a very complicated issue with my Highlander. I really appreciated everything he did to help me out.
Can't say enough good about Michael Reyes and the service department at Toyota on Edens. I pulled in while passing through Chicago and my GMC truck had a loud noise in the front end. Turned out to be a wheel bearing/hub failing. They diagnosed it and set me up for a repair ASAP, but I needed to get to Lansing and we couldn't find a rental car nearby. Michael arranged to get me a loaner off the lot. My truck was done the next day at a very fair price. Everyone seemed to understand my predicament and ...
Santiago Prosper was very helpful and made my experience very smooth and pleasant!
Mike Reyes, Joe, and the whole Eden’s team really took care of me and my new Tundra when I needed some accessories and associated install. The truck looks amazing and they were willing to go above and beyond for my business!
Great customer service and thorough mechanical repair for my Toyota Camry. They squeezed me in on short notice and performed top notch repairs.
My experience with salesman Santiago at Toyota on Edens was great! He was very transparent, patient, and approachable. Great communication and honest work amongst him and the team.
I don't normally go to dealerships for service but man, this is the one I will always trust and always take my car to. Since I purchased my car here 10 years ago I've been bringing it here for all of my maintenance, I've had no other issues with the car since they keep it running in top shape(literally just done the recommended maintenance and the occasional new tires). Reggie is the one you want to look for and talk to, he will always take care of you and make you feel like family.
Maria was a fantastic saleswoman - she knew all about my new Toyota Camry, helped get a low apr for financing, and even followed up with me. The car is clean, serviced well, and is gorgeous! I couldn't have found a better car ☺️
I had a very pleasant experience purchasing my vehicle from Toyota on Edens! Ariana was my salesperson who guided me through the purchase smoothly of my new '22 Rav4. When I ran I needed further maintenance checks on the car shortly after driving home they were quick to remedy the situation in a satisfactory manner. I highly recommend this Toyota dealership. They were honest and trustworthy - I plan on using them for future vehicle transactions. Thanks again Ariana!
My father had a great experience at this dealership (specifically sales department). He arrived at the dealership due to an issue with his battery key but the service department was closed. However, Mike and Jim from the sales department were able to assist him with his issue for free.
Can't complain about the service, they showed me some problems and gave me prices if I wanted it fixed then. This was a lot easier than a local mechanic that simply starts adding extra stuff on to make money.
Awesome service here. Probably the best ive ever dealt with. I have 4 Toyotas. I have been to other dealers. I have never been treated as well. Great place and looking forward to the new building.
Working with Ariana and Toyota on Edens was a pleasure. The vehicle was priced reasonably for todays market and the trade in value offered was more than fair. Since I traveled from Minnesota to purchase it Ariana went above and beyond to answer my questions and provide all of the pictures requested. I would definitely make the trip again, it's a great place to do business.
I recently went to Toyota on Edens and I had a great experience. Maria was very helpful, enthusiastic and she explained all the features of my new Rav4. I was amazed how fast the process took, it was quick, but everything was very well explained. I am super happy with my purchase!!! I strongly recommend this dealership.